2nd Level Operation Specialist

  • Job Type: Contract
  • Location: Sub-Saharan Africa - Benin Benin
  • Date Posted: May 14, 2019
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2nd Level Operation Specialist Charging & Billing – Benin

Job Summary:

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.


  • You will help with Assurance support activities
  • Incident management
  • You will assist with Problem management
  • System administration
  • And you will work with Billing operations

Key Qualifications:

  • Bachelor level, in engineering (IT, Telecom) or
  • 3-5 years? experience of deploy system test and lead testing team.
  • ISEB/ISTQB software testing qualifications would be an advantage

Additional Requirements:

  • Very Good knowledge of all Charging system nodes, SDP, CCN, AIR, NG-VS, ECMS, OCC, IVR & NgCRS
  • Knowledge of Managed Service telecom operations practice
  • Knowledge sharing and collaboration skills
  • Ericsson knowledge
  • English skills
  • Delivering results & meeting customer expectations
  • Analysing
  • Working with people
  • Creating & innovating
  • Applying expertise & technology
  • 3-5 years Ericsson Charging System experience is key.