An OSS/BSS Solution Architect is a professional responsible for designing and implementing IT systems to support the operations and business processes of a telecommunications or technology company. OSS stands for Operations Support System and BSS stands for Business Support System.
The OSS part of the role focuses on the technical operations of a network, including network management, service provisioning, fault management, performance management, and network inventory. On the other hand, BSS deals with the customer-facing aspects of a business, such as customer relationship management (CRM), billing, revenue management, and customer service.
A Solution Architect in this field is responsible for integrating these two systems, ensuring that the OSS and BSS systems work seamlessly together to support the overall business objectives. This involves defining the technical requirements, selecting the appropriate technology, and designing the architecture of the solution. The Solution Architect must also work closely with other teams, including development, testing, and operations, to ensure that the solution is delivered successfully and meets the needs of the business.