FPG has a great career opportunity for Transmission Support Engineer with opteical networking (OTN / SONET / SDH / GPON) to join our client, one of the world's leading networking companies. You'd be providing support within the domain of Ethernet / SDH / DWDM / OTN and any previous experience with UNIX / SUN / Oracle systems would be a massive bonus.
Remote and Hybrid-working can be considered and the successful candidate must have previous experience providing remote technical support within the area of optical transmission networking.
***** Please note that sponsorship cannot be provided, so candidates must already live in the UK with valid rights to work.
The mission:
• Provide system level post-sales support for our client, a global networking and software company's customer base.
• This includes testing, troubleshooting, and remote technical assistance. It is crucial to have a solid understanding of the fiber optic switching and/or transport protocols.
• It is necessary to have intermediate knowledge of Ethernet / IP networks and tech such as SONET/SDH/DWDM, OTN, among other data transmission protocols.
• It would be advantageous to have prior UNIX and SUN/Oracle system experience. It would be advantageous to have knowledge of network management or element management systems.
• This opportunity involves daily interactions with the customer on all facets of network planning, deployment, technical network difficulties, and design may also be part of this role.
• An opportunity to grow – you will provide training / mentorship to recently hired Technical Support Engineers.
Responsibilities:
• When needed, offer 24x7 remote technical support (by phone or online) for specific our client's products and devices. There will be a requirement for on-call work, which would would include weekends and evenings.
• As needed, offer customers on-site help.
• Share information about concerns and problems encountered in the field with Supply Chain and Design.
• Use lab research and debugging tools to help with the technical issue that the customer is having. Retrieve the data required to elevate the problem or incident to higher-level engineers. Engineering/design, product/project management, documentation, and training are some eventual areas of escalation.
• Collaborate to offer customer input with Quality Assurance, Design, Product Management, Technical Publications, and Training.
• Assumes the role of Customer Lead Engineer for particular clients
• Resident Engineering works remotely or on-site.
• Occasional travel to our client's offices and customer sites globally (occasionally)
Experience:
• 4-year college or university bachelor's degree in a technical subject (such as engineering or computer science) with 3 to 5 years of relevant experience, or an equal mix of education and experience
• A basic understanding of how switching and/or fiber optic transmission equipment operate.
• It is necessary to have a basic understanding of the SONET/SDH/DWDM, OTN, and carrier Ethernet protocols in addition to a comprehensive grasp of other switching and transport principles.
• Capability to assess, troubleshoot, and solve issues;
• Working knowledge of transport and switching systems for telecommunications applications and Optical Networking
• Has worked with a variety of optical and protocol testing test equipment kinds.
• Hands-on experience debugging fiber optic transport and switching equipment at the system level.
• Experience managing an IP network, as well as mid-level proficiency in data communications, UNIX, SUN, and Oracle;
Remote and Hybrid-working can be considered and the successful candidate must have previous experience providing remote technical support within the area of optical transmission networking.
***** Please note that sponsorship cannot be provided, so candidates must already live in the UK with valid rights to work.
The mission:
• Provide system level post-sales support for our client, a global networking and software company's customer base.
• This includes testing, troubleshooting, and remote technical assistance. It is crucial to have a solid understanding of the fiber optic switching and/or transport protocols.
• It is necessary to have intermediate knowledge of Ethernet / IP networks and tech such as SONET/SDH/DWDM, OTN, among other data transmission protocols.
• It would be advantageous to have prior UNIX and SUN/Oracle system experience. It would be advantageous to have knowledge of network management or element management systems.
• This opportunity involves daily interactions with the customer on all facets of network planning, deployment, technical network difficulties, and design may also be part of this role.
• An opportunity to grow – you will provide training / mentorship to recently hired Technical Support Engineers.
Responsibilities:
• When needed, offer 24x7 remote technical support (by phone or online) for specific our client's products and devices. There will be a requirement for on-call work, which would would include weekends and evenings.
• As needed, offer customers on-site help.
• Share information about concerns and problems encountered in the field with Supply Chain and Design.
• Use lab research and debugging tools to help with the technical issue that the customer is having. Retrieve the data required to elevate the problem or incident to higher-level engineers. Engineering/design, product/project management, documentation, and training are some eventual areas of escalation.
• Collaborate to offer customer input with Quality Assurance, Design, Product Management, Technical Publications, and Training.
• Assumes the role of Customer Lead Engineer for particular clients
• Resident Engineering works remotely or on-site.
• Occasional travel to our client's offices and customer sites globally (occasionally)
Experience:
• 4-year college or university bachelor's degree in a technical subject (such as engineering or computer science) with 3 to 5 years of relevant experience, or an equal mix of education and experience
• A basic understanding of how switching and/or fiber optic transmission equipment operate.
• It is necessary to have a basic understanding of the SONET/SDH/DWDM, OTN, and carrier Ethernet protocols in addition to a comprehensive grasp of other switching and transport principles.
• Capability to assess, troubleshoot, and solve issues;
• Working knowledge of transport and switching systems for telecommunications applications and Optical Networking
• Has worked with a variety of optical and protocol testing test equipment kinds.
• Hands-on experience debugging fiber optic transport and switching equipment at the system level.
• Experience managing an IP network, as well as mid-level proficiency in data communications, UNIX, SUN, and Oracle;
