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Job Details

Network Customer Service Support Engineer

  • Negotiable
  • Mexico , Mexico City
  • Permanent
  • Transport, Optical & IP Networks , Cloud, Edge & Network Virtualization

We're seeking a proactive and detail-oriented Customer Support Specialist to join our client's global operations team. In this fast-paced and dynamic role, you'll support our client's diverse customer base by addressing technical and account issues and handling general inquiries through phone and web-based platforms.

What You'll Do:

  • Deliver high-quality customer service across multiple communication channels.
  • Meet or exceed customer support KPIs and SLAs.
  • Document all work thoroughly using relevant systems and software.
  • Troubleshoot network, portal, and account issues.
  • Prioritize first contact resolution and manage customer communication until resolution.
  • Identify opportunities for customers to optimize their services.
  • Think creatively to achieve the best outcomes for our client's customers.
  • Manage requests from vendors, suppliers, and other business units.
  • Provide accurate and detailed information on unresolved incidents.

What We're Looking For:

  • CCNA/JNCIA certification with experience in network incident resolution or network infrastructure.
  • Passion for innovation and technology.
  • Strong understanding of fundamental networking and software concepts.
  • Excellent written and verbal communication skills in English.
  • Ability to work autonomously within a globally dispersed team.
  • Strong problem-solving skills and a high attention to detail.
  • Confidence in communicating, troubleshooting, and escalating complex technical problems.
  • Solution-focused mindset with a keen interest in process improvement.

What We Offer:

  • Birthday Leave
  • Generous study and training allowance + 5 days paid study leave
  • Creative, fun, and contemporary workspaces
  • A motivated team of industry experts and new talent
  • Celebrated success with ‘Legend' and ‘Kudos' Awards
  • Health and wellness program
  • Opportunities for career growth and potential for global intra-company transfers

About our client:

They're a transforming how IT gets connected, leading in Network as a Service (NaaS) and partnering with top technology companies like Amazon, Microsoft, and Google. Join their lean, high-achieving global team and contribute to their collaborative, supportive, and fun work environment.

Their Culture:

They uphold values that prioritize customer service and team collaboration. Their employees are motivated, adaptable, and dynamic, fostering a culture of innovation and excellence.

Ready to take the next step in your career? Apply now and be a part of their global success story!

Luz Nunez Senior Account Manager - Perm
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