WFM Specialist

Role: WFM Specialist

Location: Johannesburg

Role type: Permanent, Hybrid. Travel Required 

Are you a tech-savvy problem solver with a passion for systems integration, business process design, and client success? We're looking for a Workforce Management (WFM) Integration Specialist to join a dynamic team delivering smart, data-driven solutions to top-tier clients across industries.

As a WFM Integration Specialist, you’ll be instrumental in delivering seamless end-to-end workforce management system implementations—from blueprint and system configuration to integration, training, and post-implementation support.

Key Responsibilities:

• Design & Configure WFM solutions tailored to customer needs
• Analyse business requirements and guide clients on best practices
• Create and maintain technical and functional design documents
• Integrate systems with third-party platforms (e.g., payroll, HR, ERP)
• Conduct user training for internal and external stakeholders
• Provide after-sales support and resolve complex service requests
• Collaborate with Sales and Project Managers on solution demos and project delivery
• Stay current on UKG systems, cloud integrations, and WFM trends

Must-Have Experience

• 5–10 years in system integration and networking
• Experience with enterprise software applications (especially in web-based environments)
• Strong skills in SQL, Microsoft OS, and system configuration
• Ability to design functional and technical solutions and deliver them end-to-end
• Solid experience with incident management and troubleshooting

Nice-to-Have

• Experience with UKG, Dell Boomi, cloud platforms (Azure, AWS, GCP)
• Background in time and labour management systems
• SQL reporting/integration services, Java scripting, and BI tools
• Experience in 3-tier architectures and database admin (SQL/Oracle)

Key Skills

• Excellent client engagement and relationship management
• Strong time management and ability to multitask
• Windows server expertise and advanced SQL skills
• Comfortable with mobile and cloud technologies
• Experience in workforce, payroll, or HRIS integration highly beneficial

Why Join?

• Work with a passionate, skilled team on impactful enterprise projects
• Opportunity to work with global clients and best-in-class technology
• Hybrid work environment with local and international travel
• Invest in your continuous learning with exposure to cloud, integration tools, and WFM platforms

Requirements

• Tertiary IT qualification (certificate/diploma/degree preferred)
• Valid driver’s license and own reliable transport
• Willingness to travel locally and internationally as needed