Transformation Director - BSS Billing

First Point Group is recruiting for a Digital Transformation Program Director (BSS Billing) on behalf of a global technology leader that works in the technology and telecommunications space. The successful candidate must have strong experience leading large-scale telecom transformation programmes, deep knowledge of BSS/OSS systems (billing, charging, mediation), and a proven track record managing multi-vendor system integration projects exceeding $10M.

In short, we are looking for a Senior Program Director with strong Telecoms, BSS billing, technical experience + C-Level customer management experience.

****** PLEASE NOTE – visa sponsorship can be considered for FLUENT French Speakers only due to French language skills being a mandatory requirement for these projects.

THE OPPORTUNITY

This is a high-impact leadership role where you will drive complex, large-scale transformation programmes within cloud-based telecom environments. You will operate at the intersection of technology, commercial delivery, and customer engagement—working closely with senior stakeholders to deliver mission-critical billing and operational systems. You will act as a trusted partner to the client, ensuring successful programme delivery while identifying opportunities to enhance value, optimise performance, and strengthen long-term relationships.

JOB DESCRIPTION

Programme Delivery & Leadership

• Lead multiple large-scale ICT programmes within BSS/OSS (billing, charging, mediation, order management)


• Own full delivery lifecycle across scope, timelines, cost, and quality


• Establish programme structures, governance, and delivery frameworks


• Manage risks, issues, and dependencies across complex environments


• Drive continuous improvement in delivery methodology and best practices

Client & Stakeholder Management

• Build and maintain strong relationships with C-level stakeholders (IT, Engineering, Finance, Marketing)


• Act as a senior escalation point and trusted advisor to the customer


• Ensure high levels of customer satisfaction and successful contract delivery


• Collaborate with account teams during presales, contributing to solution strategy and planning

Commercial & Financial Ownership

• Manage programme financials, including budgeting, forecasting, and cost control


• Ensure contract fulfilment and alignment with commercial objectives


• Identify and drive additional revenue opportunities within existing programmes

Vendor & Partner Management

• Manage third-party vendors and subcontractors across the full programme lifecycle


• Negotiate and oversee vendor contracts to ensure cost efficiency and service quality


• Monitor vendor performance against SLAs, KPIs, and contractual obligations


• Ensure alignment with governance, compliance, and security standards

Team Leadership & Development

• Lead cross-functional, global teams in complex delivery environments


• Mentor and develop project teams to drive high performance


• Foster a collaborative and delivery-focused culture across stakeholders

Requirements

• Bachelor's or Master's degree in Engineering, Computer Science, or related field


• 10+ years' experience in programme/project management within telecom or ICT


• Proven experience delivering large-scale transformation programmes ($10M+)


• Strong background in BSS/OSS systems, including billing, charging, and mediation


• Experience in systems integration and multi-vendor programme delivery


• Strong commercial awareness with experience managing programme financials


• Excellent stakeholder management skills, with exposure to C-level engagement


• PMP certification (or equivalent) preferred


• Fluency in French – MANDATORY


• Good English

Desirable Experience

• Experience working in global, matrixed organisations


• Knowledge of ITIL, eTOM, and telecom delivery frameworks


• Exposure to telecom vendor / consultancy environments are a massive bonus


• MBA or leadership training (advantageous)