Technical Support Analyst

Role: Technical Support Analyst

Location: Australia

Role Type: Permanent 

Our client, a leading enterprise software company, is seeking a Technical Support Analyst to join their remote-first team and provide expert technical support to customers across Australia.

Role Overview

The Technical Support Analyst will be a key point of contact for clients, troubleshooting complex issues, maintaining system reliability, and ensuring a high level of customer satisfaction. This role involves database support, ticket management, code debugging, and collaboration with senior technical teams.

Key Responsibilities

• Respond to technical inquiries via ticketing systems and provide timely resolutions.


• Diagnose and resolve complex software issues using logs, error messages, and user feedback.


• Maintain and update databases (SQL Server / Oracle) and assist with system maintenance.


• Document support issues, resolutions, and root cause analyses.


• Collaborate with senior staff for escalated cases and proactively monitor system performance.


• Deliver exceptional customer service and maintain strong client relationships.

Skills & Qualifications

• Strong SQL Server or Oracle experience, including writing queries, joins, and stored procedures.


• Experience with ticketing systems (e.g., ServiceNow, Zendesk, ClickUp) and remote support tools.


• Ability to troubleshoot and debug code (C# preferred), and familiarity with GitHub.


• Shell scripting and XML processing experience is a plus.


• Additional bonus skills: DBA experience, .NET, Grafana, Delphi, REACT.


• Excellent problem-solving, communication, and multitasking skills.


• Bachelor’s degree in IT, Computer Science, or equivalent; 3+ years in technical support or helpdesk roles.

Why Join

• Be part of a supportive, learning-focused team.


• Gain exposure to real-world software systems and high-impact client interactions.


• Fully remote role aligned to Australia Eastern Time Zone, with occasional on-call rotations.