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Support Engineer

29648
  • Negotiable
  • South Africa

Role:Support Engineer

Location: Cape Town

Permanent 


We're looking for a talented Support Engineer to join a high-performing team in the telecommunications and tech services industry. This is a great opportunity for someone who thrives in a problem-solving environment, values technical excellence, and enjoys working across a variety of bespoke applications and systems.

This role is Cape Town-based and ideal for someone ready to take ownership, contribute to innovative solutions, and grow with a company that values collaboration and continuous improvement.


What You’ll Be Doing

  • Provide hands-on support for business-critical, custom-built applications
  • Take full ownership of customer-reported issues — from diagnosis to resolution
  • Perform preventative maintenance and proactive system monitoring
  • Participate in deployments of new services and support software rollout
  • Mentor and train junior support engineers
  • Monitor system health, identify gaps, and suggest improvements
  • Participate in standby support and incident escalation
  • Deliver timely and accurate reports and documentation
  • Collaborate with internal teams and external clients in a professional manner
  • Work occasional extended hours for deployments, support, and international calls


Your Skillset

  • Strong PL/SQL knowledge
  • Linux proficiency is essential
  • Bash scripting experience a plus
  • Oracle APEX familiarity is beneficial
  • Understanding of the software development lifecycle and system monitoring
  • Analytical thinking and problem-solving mindset
  • Ability to communicate across all levels — from engineers to executives
  • Self-motivated, dependable, and a strong team player
  • High attention to detail and commitment to quality service
  • Comfortable working under pressure and across time zones


Mubin Patel Account Manager | South Africa

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