Support Engineer

Role:Support Engineer

Location: Cape Town

Permanent 

We're looking for a talented Support Engineer to join a high-performing team in the telecommunications and tech services industry. This is a great opportunity for someone who thrives in a problem-solving environment, values technical excellence, and enjoys working across a variety of bespoke applications and systems.

This role is Cape Town-based and ideal for someone ready to take ownership, contribute to innovative solutions, and grow with a company that values collaboration and continuous improvement.

What You’ll Be Doing

• Provide hands-on support for business-critical, custom-built applications
• Take full ownership of customer-reported issues — from diagnosis to resolution
• Perform preventative maintenance and proactive system monitoring
• Participate in deployments of new services and support software rollout
• Mentor and train junior support engineers
• Monitor system health, identify gaps, and suggest improvements
• Participate in standby support and incident escalation
• Deliver timely and accurate reports and documentation
• Collaborate with internal teams and external clients in a professional manner
• Work occasional extended hours for deployments, support, and international calls

Your Skillset

• Strong PL/SQL knowledge
• Linux proficiency is essential
• Bash scripting experience a plus
• Oracle APEX familiarity is beneficial
• Understanding of the software development lifecycle and system monitoring
• Analytical thinking and problem-solving mindset
• Ability to communicate across all levels — from engineers to executives
• Self-motivated, dependable, and a strong team player
• High attention to detail and commitment to quality service
• Comfortable working under pressure and across time zones