Service Sales Consultant

Key Responsibilities

Sales Strategy & Business Development

• Identify and develop opportunities for maintenance contracts, SLAs, upgrades, and after-sales support services.


• Develop and implement sales strategies targeting new, existing, and legacy customer bases.


• Conduct market research and competitive analysis to identify growth opportunities.


• Drive new service business acquisition to meet and exceed sales targets.

Customer Relationship Management

• Build and maintain strong relationships with clients, end-users, and maintenance teams.


• Act as the primary point of contact throughout the customer journey.


• Assess customer needs and provide tailored service solutions.


• Ensure prompt and professional communication with customers.


• Promote additional offerings such as preventative maintenance, extended warranties, and system upgrades.

Quotations, Tenders & Sales Administration

• Prepare accurate quotations, service agreements, and tender submissions.


• Maintain pricing structures, costing sheets, and tender documentation.


• Manage the full sales cycle from lead generation through to contract closure.


• Maintain accurate CRM records, sales forecasts, and pipeline reports.


• Liaise with suppliers and internal departments to secure pricing support where required.

Product & Commercial Knowledge

• Maintain knowledge of UPS systems, generators, batteries, cooling solutions, and related services.


• Understand technical applications to provide value-driven service solutions.


• Negotiate commercial terms and contracts aligned with customer requirements and business objectives.

Collaboration & General Duties

• Support service-focused marketing campaigns and events.


• Deliver presentations to customers and stakeholders.


• Conduct lead research and identify new market opportunities.

Minimum Requirements

• Matric (Grade 12) with a tertiary qualification in Sales, Business, or a technical discipline.


• 5–10 years’ experience in sales within the Electrical, Engineering, or Power Solutions industry.


• Proven track record in selling maintenance contracts, SLAs, or after-sales support services.


• Experience preparing quotations, tenders, and pipeline reporting.


• Proficiency in MS Office and CRM platforms such as HubSpot, Salesforce, or similar.


• Technical knowledge of generators, UPS systems, batteries, or cooling systems will be advantageous.

Working Conditions

• Office-based role with travel to client sites and service-related events as required.


• Flexibility to work extended hours during tender deadlines, negotiations, or project implementation periods.