Senior Client Services Manager

Senior Client Services Manager (Aviation / Luxury Services)

The Opportunity

Join a high-performing, client-centric team where you’ll take ownership of premium, high-value accounts in a dynamic aviation environment. This is a leadership role with strong visibility, where you’ll shape exceptional client experiences, influence operational strategy, and drive long-term customer loyalty and growth. If you thrive in fast-paced, service-driven industries and enjoy working with global clients, this role offers both challenge and reward.

What You’ll Do

• Lead end-to-end client lifecycle management—from onboarding through renewal—ensuring a seamless and premium experience


• Build trusted relationships with sophisticated clients, acting as their key advisor and primary point of contact


• Deliver service excellence by proactively resolving inquiries, managing requests, and maintaining high satisfaction levels


• Identify opportunities to grow accounts through value-added services and tailored solutions


• Partner cross-functionally with sales, operations, flight support, and other teams to ensure consistent, high-quality service delivery


• Oversee onboarding, contract execution, and compliance with internal processes


• Manage financial aspects including forecasting, reporting, expense validation, and supporting collections/risk mitigation efforts


• Drive continuous improvement by introducing best practices and enhancing client programs


• Lead, mentor, and inspire a team of client service professionals


• Prepare client reports, dashboards, and insights to support strategic decision-making

What You Bring

• 10–15 years of experience in client services or account management, ideally within aviation, luxury services, or high-touch industries 


• Strong commercial mindset with experience managing complex client relationships and financial oversight 


• Proven leadership skills with the ability to develop and guide high-performing teams 


• Exceptional communication, interpersonal, and problem-solving capabilities


• High attention to detail, organization, and accountability in a fast-moving environment


• Bachelor’s degree preferred; knowledge of corporate aviation or technical/operational exposure is advantageous 


• Flexibility to travel and adapt to evolving client needs and schedules 

Why This Role

This is your chance to work at the intersection of luxury service and aviation, managing elite clientele while influencing business outcomes. You’ll gain exposure to global stakeholders, lead strategic initiatives, and play a key role in delivering best-in-class client experiences