SaaS Project Manager

We are seeking an experienced SaaS Project Manager to lead the end-to-end delivery and implementation of SaaS solutions. The successful candidate will manage multiple projects, coordinate cross-functional technical and business teams, and ensure solutions are delivered on time, within scope and aligned with customer and business requirements.

Responsibilities

• Manage end-to-end SaaS implementation projects, from initiation and requirements gathering through deployment, go-live and post-implementation support.


• Develop and maintain project plans, timelines, milestones, budgets and resource requirements.


• Coordinate activities across engineering, product, operations, customer success, vendors and business stakeholders.


• Manage software configuration, system integrations, data migration, testing and deployment activities.


• Facilitate project kick-offs, status meetings, steering committees and stakeholder engagements.


• Identify and proactively manage project risks, issues, dependencies and scope changes.


• Ensure effective communication between technical teams, business stakeholders, vendors and customers.


• Manage customer onboarding and implementation activities, ensuring a positive customer experience.


• Work within Agile, Scrum, Waterfall or hybrid delivery methodologies as appropriate.


• Track project performance, KPIs, deliverables and implementation progress.


• Coordinate UAT, go-live readiness and production deployment.


• Support change management, training and user adoption initiatives.


• Ensure project documentation, governance and reporting standards are maintained.


• Conduct post-implementation reviews and identify opportunities for continuous improvement.

Requirements

• Matric and a Bachelor's degree or relevant qualification in Information Technology, Computer Science, Business, Project Management or a related field.


• Proven experience managing technology, software or SaaS implementation projects.


• Demonstrated experience managing projects across the full software implementation lifecycle.


• Strong understanding of SaaS/cloud-based technology environments.


• Experience managing multiple projects and competing priorities simultaneously.


• Strong stakeholder, customer and vendor management experience.


• Experience working with cross-functional technical teams.


• Knowledge of Agile/Scrum and traditional project management methodologies.


• Experience using project management and collaboration tools such as Jira, Confluence, Azure DevOps, Monday.com, MS Project or similar.

Advantageous

• PMP, PRINCE2, Scrum Master, Agile or equivalent certification.


• Experience delivering enterprise or B2B SaaS solutions.


• Exposure to APIs, system integrations, data migration and cloud technologies.


• Experience managing customer-facing software implementations.


• Experience within a fast-paced technology or SaaS environment.