Project Coordinator

We are looking for an experienced Project Coordinator to join a team that will deliver a comprehensive Tour Operator Programme for the 2026 World Cup taking place across the USA, Mexico, and Canada between June and July 2026. This initiative involves providing a fully branded (white-label) travel solution covering flights, accommodation, ground transport, and a range of potential ancillary services. This position centres on overseeing the coordination of ticket-inclusive travel packages in strict alignment with all event policies and regulations.

Responsibilities:

Project Coordination & PMO

• Support delivery of the full tour operator program lifecycle from initiation through closure, applying PMO best practices, principles, processes, and governance.


• Develop/ maintain supporting PMO documents as needed, including project charters, WBS, and governance documentation.


• Manage change, quality, and control processes, maintaining applicable logs.


• Track progress, interdependencies, and milestones across all workstreams, conducting regular health checks to ensure timely delivery.


• Coordinate cross-functional activities between Travel Services and other functional departments


• Monitor KPIs and operational metrics, preparing concise status reports for steering committees


• Facilitate effective information flow, program meetings, action tracking, and follow-through


• Coordinate program deliverables across multiple geographies and time zones, ensuring alignment with local operational requirements.

Travel Services Program Delivery

• Leverage tour operator/ travel services expertise across flights, accommodation, and ground transport to identify operational gaps and implement solutions.


• Support development of travel services commercial and operational procedures and workflows, in conjunctions with the head of these areas and Program Director, as needed.


• Apply industry best practices to enhance program delivery and customer experience.


• Support compliance monitoring and service-level adherence


• Support operational readiness planning for event-time service delivery.

Data & Reporting

• Build and maintain Excel-based tracking systems with automation for travel services operations


• Create dashboards consolidating data from multiple sources


• Maintain risk registers, KPIs, and program health metrics to support performance monitoring


• Ensure data accuracy and consistency across all documents and reporting platforms


• Monitor compliance with contractual obligations and Qatar Airways Holidays policies, escalating risks as necessary.

Process Enhancement

• Review existing workflows to identify opportunities for automation, efficiency, and simplification


• Design collaboration structures that maximise efficiency information dissemination


• Implement SharePoint architectures and Power Automate workflows


• Document processes for consistent execution