Operation Director - Mexico City

Retail Operations Manager

Location: Mexico city

Key Responsibilities

1. Operations Team Leadership

• Lead and develop the team responsible for in-store operations (store operations, training, visual merchandising, etc.).


• Define roles, goals, and management processes to drive efficiency and high performance.


• Ensure full compliance with operational policies, procedures, and standards across all stores.

2. Brand Image & Visual Merchandising Management

• Define, coordinate, and supervise the execution of visual merchandising and store image standards.


• Oversee auditing processes, store inspections, and improvement plans.


• Ensure consistent brand presentation and a high-quality customer experience across all locations.

3. Activity Planning & Cross-Functional Coordination

• Lead the planning and validation of key commercial activities such as product launches, seasonal campaigns, and local initiatives.


• Coordinate resources between brand teams, shopping mall partners, store teams, and internal departments.


• Evaluate activity performance and promote the adoption of best practices across the region.

4. Operational Analysis & Performance Management

• Oversee performance analytics and ROI evaluations at both regional and store level.


• Define key KPIs and improvement strategies together with the operations team.


• Prepare strategic reports and present insights and recommendations to senior management.

Requirements

• Bachelor’s degree or above; professional proficiency in Spanish or English.


• 3+ years of experience in retail operations management, including team leadership.


• Strong leadership capabilities, cross-functional coordination skills, and solid analytical ability.


• Willingness to relocate internationally for long-term assignments and ability to adapt to multicultural environments.