NOC Manager

Network Operations Manager

First Point Group European Union (Remote)

NOC Manager

Location: Remote (but MUST be located in Europe. Candidates outside Europe cannot be considered due to customer SLA restrictions)

Languages: Spanish & Portuguese (mandatory), English (B2)

Experience: 6+ years

About the Role

We are seeking an experienced NOC Manager to lead and coordinate multi-domain Network Operations Centre activities across RAN, VoIP, Core CS, and International Roaming. This role requires a strong operational leader capable of managing multidisciplinary teams, driving service excellence, and acting as the primary operational interface with the customer.

You will oversee day-to-day NOC operations, major incident management, performance monitoring, and continuous improvement initiatives, ensuring high service availability and customer satisfaction. This is a strategic and hands-on leadership role within a fast-paced telecom environment.

Key Responsibilities

• Lead and coordinate NOC operations across RAN, VoIP, Core CS, and International Roaming domains.


• Act as the primary operational point of contact for the customer, ensuring clear communication and strong stakeholder management.


• Manage cross-functional technical teams, ensuring alignment, collaboration, and operational excellence.


• Own and maintain the team shift roster and resource planning to guarantee adequate coverage and service continuity.


• Lead major incident management activities, including escalation, coordination, communication, and service restoration.


• Monitor service performance against SLAs and KPIs, driving corrective actions where required.


• Coordinate operational activities with customers, vendors, and internal technical teams to ensure timely issue resolution.


• Ensure adherence to operational processes, procedures, and governance frameworks.


• Drive continuous improvement initiatives to enhance efficiency, service quality, and customer satisfaction.


• Oversee change management activities and ensure operational readiness for planned network changes and maintenance.


• Provide leadership, coaching, and performance management for NOC team members.


• Produce and present operational reports, service reviews, and performance updates to customer and management stakeholders.

Your Profile

• Degree in Telecommunications, Computer Science, Engineering, or a related field.


• Proven experience in Telecommunications Operations, NOC Management, or Service Delivery Management.


• Strong understanding of telecom operations across one or more domains: RAN, VoIP, Core CS, International Roaming.


• Experience managing multidisciplinary technical teams in operational environments.


• Demonstrated customer-facing experience with strong stakeholder and relationship management skills.


• Proven experience managing major incidents, escalations, and service restoration.


• Knowledge of SLA management, KPI monitoring, and operational reporting.


• Strong leadership, organizational, and decision-making capabilities.


• Ability to work effectively under pressure and manage competing priorities.


• Excellent communication and coordination skills.


• Fluency in Spanish and Portuguese (mandatory).


• Professional proficiency in English (B2) highly desirable.

Key Competencies

• Leadership and people management


• Customer focus and service orientation


• Operational excellence mindset


• Conflict resolution and problem-solving


• Strategic thinking and execution


• Collaboration and cross-functional coordination


• Continuous improvement and quality-driven approach