Manager – Technology Solutions (Delivery & Support)

FPG is representing a Tier-1 Systems Integration firm recognized for spearheading some of the UAE's most high-profile Digital Infrastructure, Cloud, and Cybersecurity initiatives.

Job Summary:

This role focuses on overseeing the seamless delivery and post-implementation support of infrastructure, security, and middleware technology projects. The ideal candidate brings hands-on experience managing complex IT environments, leading technical teams, and driving continuous service improvement across enterprise clients.

Key Responsibilities:

• Manage end-to-end delivery of IT infrastructure, security, and integration projects across multiple vendors (e.g., Cisco, Microsoft, IBM, Oracle)


• Ensure project delivery meets scope, timelines, SLAs, and quality standards


• Lead, mentor, and scale high-performing cross-functional teams spanning infrastructure, middleware, and cybersecurity domains


• Define KPIs, track team performance, and drive a culture of ownership and continuous improvement


• Build and maintain strong partnerships with OEM vendors, aligning delivery with their evolving product capabilities and leveraging their support channels


• Identify emerging technologies through OEM collaboration and drive internal enablement and adoption


• Drive operational excellence through process optimization, automation, and tool implementation to improve service delivery efficiency and scalability


• Maintain cost control through effective resource planning, budget ownership, and P&L accountability


• Act as an escalation point for complex technical delivery and support issues, ensuring swift resolution


• Ensure compliance with enterprise security standards, customer contracts, and regulatory frameworks

Requirements:

• Minimum 10 years of experience in IT infrastructure and/or operations delivery


• Proven track record of managing complex, multi-vendor technology projects


• Strong experience in managing the Delivery & Support squads or multi layer teams


• Deep understanding of ITIL frameworks and enterprise service delivery standards


• Strong experience managing SLAs, KPIs, and vendor relationships


• Hands-on experience with technologies from major OEMs such as Cisco, IBM, Red Hat, Microsoft, or Fortinet


• Demonstrated ability to optimize delivery processes, implement automation, and drive operational improvements


• Excellent leadership, communication, and stakeholder management skills


• Commercial acumen with experience managing budgets, resources, and profitability


• UAE market experience preferred; regional knowledge is a plus


• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field

If you meet the outlined criteria and are interested in exploring this opportunity, please share your updated CV with me at goflaherty@firstpointgroup.com, ensuring your relevant experience is clearly highlighted.

Kindly note that only shortlisted candidates will be contacted.