Key Account Manager (B2B Telecoms / SaaS)

First Point Group is recruiting for a Global Key Account Manager (Telecoms / SaaS experience) with 10+ years of experience managing Enterprise Accounts (International Telecom Operators a massive bonus) in relation to B2B SaaS / Telecom products. Our client is a global provider of Telecom BSS / SaaS / Software solutions for the telecommunications industry. This is an exciting B2B opportunity with a global reach that will give you further exposure working with some of the world's leading telecom operator brands. Initially 70% farming, this role will evolve into 50% hunting in the future.

***** PLEASE NOTE - sponsorship cannot be provided so candidates must live in the UK with valid rights to work.

THE OPPORTUNITY

• This is an exciting opportunity for an experienced Key Account Manager that will be comfortable managing International Enterprise Accounts (telecom operators) outside of the UK (including America, Europe and APAC regions).


• Further exposure to working with a business that works with Tier-1 telecom operators and brands globally.


• Our client offers unique future opportunities for you to progress your career.

Job Description:

• This is a customer-focused Key Account Manager position, initially 70% farming & 30% hunting, you will be introduced to existing strategic accounts and be responsible for developing and expanding business within these accounts.


• Over time, the role will evolve to include approximately 50% farming and 50% new business (hunting) as the account base matures and new opportunities require identifying.


• You will work with Tier-1 and Tier-2 telecom operators and enterprise customers, managing long-term relationships, driving adoption of SaaS solutions, and identifying expansion opportunities across products, regions, and use cases.

RESPONSIBILITIES

• Own and manage a portfolio of strategic international key accounts, with an initial focus on account growth, retention, and expansion


• Act as the primary commercial point of contact for customers, building trusted, long-term relationships


• Drive upsell and cross-sell opportunities across software modules, features, and services


• Manage complex enterprise stakeholders, including technical, commercial, and executive decision-makers


• Coordinate internally with pre-sales, product, delivery, and support teams to ensure successful customer outcomes


• Lead renewals and commercial negotiations, ensuring strong customer satisfaction and recurring revenue growth


• Identify and develop new business opportunities within existing customers, transitioning into light hunting over time


• Work effectively across multiple time zones, including regular interaction with US-based customers


• Maintain accurate forecasting and account planning in CRM systems

EXPERIENCE

• Minimum of 10+ years of proven experience as a Key Account Manager / Account Manager / Customer Success–led commercial role within: SaaS / Telco software / OSS / BSS / network intelligence / analytics platforms


• Strong background in farming existing enterprise accounts, with demonstrable growth and retention success


• Experience managing international customers; exposure to US and/or APAC accounts is highly desirable


• Comfortable working flexible hours to support customers in American time zones


• Experience selling complex, high-value software solutions with long sales cycles


• Strong commercial acumen, negotiation skills, and stakeholder management capability


• Ability to operate in a scale-up or high-growth vendor environment


• Self-motivated, structured, and comfortable working autonomously