Head Of Professional Services

Role: Head of Professional Services

Location: South Africa

Permanent 

Are you a visionary leader with a passion for building high-performing teams and delivering complex software solutions? We're looking for a Head of Professional Services to join a dynamic, fast-paced technology company operating across international markets.

As a senior leader, you’ll oversee the Professional Services function — taking full ownership of delivery, operations, commercial growth, and client success. You’ll work cross-functionally with Sales, R&D, and Managed Services to shape future service offerings, drive efficiencies, and elevate customer satisfaction.

This is more than a leadership role — it’s an opportunity to influence the strategic direction of a thriving tech business at the forefront of telecoms and BSS/OSS solutions.

What You’ll Be Responsible For:

• Leading and developing a high-performing PS team, ensuring timely and quality delivery of client projects


• Driving the vision and strategy of Professional Services in line with broader business goals


• Overseeing commercial and technical delivery including budgets, contracts, and performance metrics


• Championing continuous improvement through process optimisation, tools, and automation


• Supporting pre-sales efforts and client engagements, acting as a trusted advisor and escalation point


• Managing project delivery and client satisfaction, ensuring high standards and profitability


• Collaborating with cross-functional leaders to shape service offerings and delivery frameworks


• Monitoring KPIs and delivery metrics to inform decision-making and accountability

What We’re Looking For:

• Proven leadership in Professional Services, Systems Integration, or Delivery in a software/ICT environment


• Deep experience in managing software projects and client relationships across multiple geographies


• Strong commercial and strategic acumen — able to drive business outcomes and growth


• Experience working with both Agile and Waterfall methodologies


• Skilled in resource planning, conflict resolution, and stakeholder engagement


• Ability to operate with humility, intensity, and a hands-on problem-solving mindset


• Strong communicator with excellent presentation, negotiation, and interpersonal skills

Why Join?

You’ll be part of a collaborative, entrepreneurial leadership team with a clear mission: delivering real-world value to global clients through innovation, integration, and simplification. Culture is one that values curiosity, impact, and personal growth.

You’ll also gain exposure to global markets, cutting-edge solutions, and the opportunity to lead transformation at scale.