Customer Support Specialist

Role: Customer Support Specialist

Location South Africa, Remote

Are you a seasoned Customer Support professional ready to take the next step? Our client is looking for a Customer Support Lead to own their support function, shape processes, and drive a world-class customer experience.

In this role, you’ll:

• Lead a team of support specialists, mentoring and developing talent
• Solve complex technical issues and ensure customers get fast, effective solutions
• Partner with Product and Engineering to influence the product roadmap
• Drive process improvements that truly elevate the customer experience

We’re looking for someone who:

• Has 3+ years in technical support, including leadership experience
• Can troubleshoot technical issues and communicate solutions clearly
• Excels in cross-functional collaboration and enjoys solving problems
• Thrives in shaping and improving support operations

Why you’ll love this role:

• Directly impact customer satisfaction and product direction
• Lead a growing, high-performing team
• Work closely with senior leadership
• Enjoy a collaborative, fast-paced environment with real career growth

Work Schedule:

This is a remote role, but you’ll need to be available during EST business hours to collaborate effectively with the team and clients based in the U.S.