Customer Success Executive

Are you a Customer Success Executive with experience of delivering B2B customer support within the area of SaaS / Software Solutions / Software Products in relation to Utilities / Energy / Heat / Carbon / Sustainability sector? If you have 3 to 7 years of experience, passionate about delivering exceptional customer satisfaction through providing onboarding training and resolving client queries, First Point Group have an exciting opportunity for you to join our client - a pioneering tech-for-good company that is delivering cutting-edge SaaS products within the Utilities / Energy sectors.

You will be an essential part of the team, through learning and working with our client’s cutting-edge SaaS products, making a difference by helping the UK to create a greener future.

Only candidates with SaaS / Software products experience will be considered.

***** PLEASE NOTE – sponsorship cannot be provided, so candidates must live near London and have rights to work in the UK.

Job Description:

Your mission is to help clients maximize the value of our services, ensuring exceptional customer satisfaction. This role combines business development, account management, and team leadership. Your work will be critical to the company's growth, identifying opportunities based on client feedback and driving improvements in products and processes.

Reporting to c-level, you will serve as the primary client advocate, fostering strong relationships with key external stakeholders / B2B clients – these will include Energy Service Companies, local councils and housing associations through regular engagement via face-to-face and virtual meetings.

With support from this company's friendly and collaborative Sales and Product teams, you will guide clients on optimizing the use of our products and services. This includes providing training, gathering feature requests, and identifying opportunities for additional value.

You will also oversee the onboarding of new clients and sites, manage contract agreements, support negotiations, and coordinate with the Finance team on SaaS billing.

Essential skills

• Experience with B2B clients
• Experience working with SaaS products
• Strong listening skills and the ability to build strong client relationships
• Excellent verbal and written communication skills, including experience delivering training
• A proactive self-starter with strong problem-solving abilities
• Ability to manage and delegate effectively across teams
• Skilled at handling competing priorities

Desired skills

• Experience in Utilities / Energy / Heating / Carbon or Sustainability related sectors
• Experience of working with Energy Service Companies / Local Councils / Housing Associations
• Intermediate proficiency in spreadsheets
• Experience delivering client training, ideally on SaaS products
• Understanding of GDPR and IT Security