Customer Onboarding Program Manager

Customer Success Manager  

Salary

• $130K - $165K + Variable 

LOCATION & WORK AUTHORIZATION

• Work Location: Onsite or hybrid (Austin, Texas)


• Visa Sponsorship: Not available. Candidates must have current U.S. work authorization.

ABOUT THE COMPANY

A rapidly growing cloud infrastructure provider delivering high-performance environments purpose-built for deep learning, generative AI, and large-scale AI inference workloads. The company specializes in dedicated GPU cloud solutions designed for startups, research labs, and enterprise AI teams, combining powerful hardware, white-glove service, and flexible, custom-built environments to accelerate AI innovation.

POSITION SUMMARY

The Customer Success Manager is the strategic owner of the company’s most important customer relationships post-sale. This is a senior-level, high-impact role responsible for owning the entire customer journey—from onboarding and initial value realization through long-term partnership and expansion.

This role is equal parts strategic operator, customer-facing program owner, and delivery leader. The Customer Onboarding Program Manager ensures customers achieve measurable outcomes, experience a consistently world-class onboarding process, and are positioned for long-term success on the company’s platform.

KEY RESPONSIBILITIES

• Own and drive the end-to-end customer onboarding motion from pre-sales proof-of-concept through deployment and stabilization


• Serve as the primary onboarding lead and customer-facing program owner, ensuring a smooth, predictable, and high-quality transition


• Plan, coordinate, and sequence onboarding activities across Sales, Operations, Capacity Planning, and Customer Success teams


• Proactively identify risks, gaps, and blockers, driving resolution to keep onboarding efforts on track


• Define, document, and continuously improve onboarding processes, milestones, and Customer Success handoffs


• Drive internal accountability through clear communication, cross-functional influence, and execution rigor


• Provide clear status updates, timelines, and onboarding readiness assessments to customers and internal stakeholders

REQUIREMENTS

• 7+ years of experience in senior Customer Success, Enterprise Account Management, TAM, or complex post-sale ownership roles


• 3+ years of experience in customer onboarding, program management, project management, infrastructure planning, or similarly execution-focused roles


• Proven experience leading complex, cross-functional initiatives with direct customer-facing accountability


• Strong problem-solving mindset with a demonstrated ability to improve processes and execution quality


• Experience coordinating technical or infrastructure-heavy implementations in fast-moving environments


• Excellent communication skills with the ability to influence stakeholders without formal authority


• Highly organized, execution-driven, and comfortable managing multiple onboarding efforts in parallel


• Program or Project Management certification (PMP, Agile, Scrum, or similar) strongly preferred


• Experience in cloud, infrastructure, AI/ML, or high-growth technology environments preferred

BENEFITS

• 401(k) with company match


• Health, dental, and vision insurance


• Paid time off (PTO)


• Opportunities for professional development and growth