Country Service Manager

Country Service Manger

Location:  Manila, Philippines.  ?

Job Responsibilities:

1. Service Delivery: Responsible for branch customer service, formulate local service strategy. deal with customer complaints and feedback information, establish delivery process management and escalation process.

2. Customer Management: Participate in service policies, improve customer satisfaction, improve rapport with clinical customers, and improve rapport with biomedical engineer.

3. Business Management: Ensure the completion of the branch's service revenue tasks, improve the structure of service revenue, manage the use of expenses and compliance.

4. Channel Building: Channel service planning and channel management strategy formulation , Promote the development of channels, improve the capacity of channel service teams, build benchmark channels, platform merchants, diversified service channels, and third-party service revenue channels.

5. Team Management: Responsible for service team building, improve team efficiency, help employees to improve their performance, technical and professional skill, and manage the process of services in the branch

6. Sales & MKT Synergy: Drive the service team to help achieve sales revenue, formulate synergy mechanisms, and provide support for major marketing projects and execution.

 

Job Requirements:

Must have: Proven experience managing a field service engineer team within a manufacturer (brand) company—experience from distributors or agents will not be considered.

Preferred: Background in IVD (In-Vitro Diagnostics) or medical device products(ultrasound patient monitor).

Willingness to travel extensively across the Philippines as required.

Strong leadership, communication, and problem-solving skills.

Ability to work under dual reporting lines (local GM and regional service manager).