Client Experience Coordinator

Role: Client Experience Coordinator 

Location: Johannesburg

Join a growing organisation that prides itself on delivering high-quality, customised solutions and exceptional client service. This role offers more than day-to-day administration, you’ll play a pivotal part in creating a welcoming, professional environment while supporting a busy and dynamic team. If you’re looking for a role where you can take ownership, build relationships, and develop your skills in a fast-paced setting, this is a fantastic opportunity.

Key Responsibilities:

Front-of-House & Client Care

• Greet and welcome clients, visitors, and partners in a warm, professional manner


• Create positive first impressions through a polished and friendly presence


• Escort clients to meeting rooms and ensure their comfort throughout their visit


• Offer refreshments (tea, coffee, water) and maintain a hospitable environment


• Ensure reception and meeting areas are clean, organised, and presentable at all times

Communication & Switchboard Support

• Answer incoming calls promptly and professionally


• Direct calls to the appropriate departments or individuals


• Take accurate messages and ensure timely follow-up


• Provide backup support for switchboard operations when required
  
  

Administrative Support

• Provide basic administrative assistance to managers and teams as required


• Coordinate and manage meeting room bookings and schedules


• Assist with office coordination tasks such as:
  
  
  
  • Courier arrangements
  
  
  • Deliveries and collections
  
  
  • Monitoring and replenishing basic office supplies
  
  
  
  

Minimum experience:

• 2 - 5 years of proven experience in customer service, client relations, or administrative roles. Specific backgrounds in hospitality, CRM management, or account coordination are highly valued.


• National Senior Certificate (Grade 12) is the standard minimum. Relevant tertiary qualifications (e.g., a Bachelor's degree in Marketing, Communications, or Business Administration) give candidates a significant advantage.


• Proficiency in Customer Relationship Management (CRM) tools (e.g., HubSpot) and helpdesk systems.