Associate Manager - Supplier Performance And Contract Management

Associate Supplier Performance and Contract Management – Dubai

Job Purpose

An exciting opportunity has arisen with a leading multinational Telecommunication organization for an Associate Manager - Supplier Performance & Contract Management professional to join a high-performing Procurement Excellence function.

This role offers the chance to work within a dynamic, cross-functional environment focused on supplier performance management, contract governance, vendor compliance, procurement analytics, SLA monitoring, and supplier risk management.

The successful candidate will play a key role in ensuring suppliers deliver against contractual commitments while supporting continuous improvement, contract optimization, procurement best practice, and operational excellence.

Key Responsibilities

• Supplier Performance Management

• Monitor supplier performance against SLAs, KPIs, contractual obligations, and quality standards.


• Produce supplier scorecards, dashboards, and performance reports.


• Identify performance gaps and recommend corrective actions.


• Support supplier reviews, governance forums, and stakeholder feedback consolidation.


• Contribute to supplier performance frameworks and best practices.

• Contract Management & Governance

• Support the drafting, review, and ongoing management of supplier contracts in partnership with legal and procurement teams.


• Ensure contracts comply with business requirements, governance standards, and procurement policies.


• Monitor contract compliance throughout the contract lifecycle.


• Coordinate renewals, amendments, extensions, and contract close-out activities.


• Maintain contract documentation, templates, and governance records.

• Supplier Risk & Vendor Governance

• Manage supplier categorization, segmentation, and classification programmes.


• Monitor supplier risk relating to performance, delivery, financial stability, and compliance.


• Support supplier watchlists, remediation plans, and escalation processes.


• Calculate supplier penalties, service credits, and other contractual remedies.


• Assist with supplier qualification, requalification, and offboarding activities.

• Procurement Analytics & Reporting

• Generate supplier performance and contract management reports.


• Analyze supplier data and provide actionable insights.


• Track procurement and supplier KPIs, compliance measures, and service delivery outcomes.


• Support data-driven decision-making through accurate reporting and analytics.


• Maintain vendor master data and supplier records within procurement systems.

• Continuous Improvement & Procurement Excellence

• Support procurement transformation and process improvement initiatives.


• Help develop standardized supplier performance and contract management processes.


• Participate in cross-functional and agile project teams.


• Share best practices and lessons learned across procurement functions.


• Support automation initiatives for SLA monitoring, reporting, and supplier governance.

Required Skills & Competencies

Essential

• Bachelor's degree in Business, Supply Chain, Procurement, Finance, Operations Management, Law, or a related discipline.


• 8+ years of professional experience within procurement, supplier management, contract management, vendor governance, or supply chain operations.


• Demonstrated experience managing supplier performance and contractual compliance.


• Strong understanding of SLAs, KPIs, supplier scorecards, and performance monitoring frameworks.


• Experience producing management reports and analyzing supplier performance data.


• Strong analytical, problem-solving, and reporting skills.


• Excellent communication and stakeholder management capabilities.


• Ability to work effectively within cross-functional and matrix environments.


• Knowledge of procurement lifecycle and supplier management best practices.

Preferred

• Experience working within large multinational, shared services, telecommunications, technology, or complex operational environments.


• Exposure to ERP platforms such as Oracle or similar systems.


• Experience using procurement technologies, spend analytics solutions, or eSourcing platforms.


• Understanding of contract law, commercial agreements, and supplier governance frameworks.


• Knowledge of agile methodologies and continuous improvement principles.


• Experience supporting procurement transformation programmes.

Professional Qualifications (Advantageous)

• CSCP (Certified Supply Chain Professional)


• MCIPS (Chartered Institute of Procurement & Supply)


• Professional Scrum Master (PSM)


• Contract Management or Commercial Management Certifications


• Supply Chain or Procurement Professional Qualifications