VP of Healthcare - Call Centre Campaigns
Cape Town
Salary: 2-2.5Mil PA
Overview: Join a global leader in healthcare customer engagement, where you'll drive transformative campaigns, deliver exceptional patient experiences, and ensure compliance within a dynamic and fast-paced contact center environment. This role offers the opportunity to lead at scale, innovate, and partner with high-profile healthcare clients.
Why This Role?
- Impactful Leadership: Lead strategic healthcare campaigns, enhancing patient outcomes through innovative solutions.
- Client Collaboration: Work closely with top healthcare clients, shaping solutions that drive measurable results.
- Cutting-Edge Environment: Be at the forefront of healthcare service delivery, leveraging the latest technologies and analytics to optimize call center performance.
Key Responsibilities:
- Lead Campaigns: Oversee and optimize large-scale healthcare call center campaigns, ensuring top-tier service delivery and regulatory compliance.
- Strategic Oversight: Manage KPIs like conversion rates, CSAT, AHT, and FCR, ensuring alignment with client objectives and campaign goals.
- Client-Facing Role: Collaborate with healthcare providers to tailor solutions that enhance patient interactions and streamline processes.
- Operational Excellence: Lead workforce management strategies, ensuring scalability and resource optimization across multiple campaigns.
- Innovate & Improve: Identify process improvements and use data-driven insights to enhance campaign performance.
Requirements:
- Leadership Experience: 12-15 years in healthcare campaign management within a call center environment.
- Healthcare Expertise: Proven ability to manage and deliver compliant healthcare campaigns, understanding key regulatory standards (HIPAA, GDPR).
- Metrics-Driven: Strong track record in driving operational efficiency through campaign metrics like AHT, FCR, and customer satisfaction.
- Client Relationship Management: Skilled at maintaining and growing strong client relationships, providing strategic input to drive campaign success.
Why You Should Apply: This is an opportunity to shape the future of healthcare delivery, drive meaningful change, and lead high-impact campaigns in a role that blends operational management with client-facing strategy. If you're passionate about healthcare and have a vision for improving patient engagement through innovative contact center solutions, this is the leadership role for you.
