Role: Service Delivery Manager
Location: Johannesburg, onsite
Elevate Your Career as a Service Delivery Manager!
Are you a results-driven professional with a passion for service excellence? A dynamic company in Johannesburg is looking for a Service Delivery Manager to ensure clients receive the highest level of service in cybersecurity solutions.
Why Choose This Opportunity?
- Dynamic Environment: Join an award-winning firm that is transforming the cybersecurity landscape.
- Impactful Role: Take charge of maintaining key performance indicators (KPIs) and demonstrating service value to clients.
- Senior Engagement: Collaborate with senior executives and build strong relationships that drive service delivery strategy.
Key Responsibilities:
- Oversee service delivery to ensure alignment with client expectations and KPIs.
- Serve as the primary point of contact for client communications and service-related inquiries.
- Develop and maintain strong relationships with senior executives at client organizations.
- Identify areas for service improvement and implement strategies to enhance client satisfaction.
- Monitor service performance metrics and prepare reports for internal and external stakeholders.
What You’ll Bring:
- Proven experience in service delivery management, preferably within a Managed Service Provider (MSP) or telecommunications environment.
- Strong understanding of key performance indicators and how to manage them effectively.
- Excellent communication and interpersonal skills for engaging with senior executives.
- A proactive approach to problem-solving and service enhancement.
What’s in It for You?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and growth in a leading cybersecurity firm.
- A supportive and innovative work culture that values contributions.
If you are ready to take your career to the next level and make a significant impact in a dynamic company, we want to hear from you! Reach out to us at [contact email] or visit the careers page to learn more about this exciting opportunity.
