Our client is a leading developer and operator in Data Center market working closely with hyperscalers across Asia: China, Singapore, India, Indonesia, Malaysia and Japan. They are currently seeking for a HSE Manager for their expansion in Malaysia. As the Data Center Process Manager, you are responsible for ensuring the efficient, secure, and compliant operation of our data center facilities. This multifaceted role integrates principles from various ISO standards (ISO 9001, ISO 14001, ISO 20000, ISO 27001, ISO 45001, ISO 50001), PCI-DSS, SOC 1/2, and ITIL to uphold the highest standards of quality, environmental management, service management, information security, occupational health and safety, energy management, and IT service delivery. The successful candidate will be strong on customer and internal audit, equipped with a good understanding of IT/ technical terminologies.
Responsibilities
- Analyze data center processes and workflows to identify opportunities for optimization in efficiency, reliability, and compliance.
- Implement best practices from ISO 9001 (Quality Management), ISO 14001 (Environmental Management), ISO 20000 (Service Management), ISO 27001 (Information Security Management), ISO 45001 (Occupational Health and Safety), ISO 50001 (Energy Management), PCI-DSS, SOC 1/2, and ITIL to streamline operations and enhance service delivery.
- Utilize performance metrics, audits, and continuous improvement methodologies to drive operational excellence and achieve organizational objectives.
- Lead and mentor a team of data center technicians and support staff, fostering a culture of collaboration, accountability, and continuous improvement.
- Implement controls and practices aligned with ISO 14001 standards to minimize environmental impact and promote sustainable data center operations.
- Identify, assess, and mitigate risks to data center operations, information assets, and personnel safety using methodologies prescribed by ISO 27001, ISO 45001, and other relevant standards.
- Develop and maintain comprehensive risk management plans, business continuity plans, and disaster recovery strategies in accordance with ISO standards and ITIL guidelines.
- optimize energy efficiency, reduce operational costs, and minimize environmental impact.
- Collaborate with vendors, suppliers, and service providers to ensure compliance with contractual agreements, SLAs, and industry standards.
- Evaluate vendor security practices, performance, and compliance with ISO, PCI-DSS, SOC, and ITIL requirements to mitigate third-party risks effectively.
Requirements
- Bachelor's Degree or above in Information Technology, Computer Science, or a related field;
- 5 years+ experience in data center operations management, including leadership roles, with a strong emphasis on quality management, information security, regulatory compliance, and IT service management.
- Professional certifications such as ISO 9001 Lead Auditor, ISO 14001 Lead Auditor, ISO 20000 Lead Implementer/Auditor, ISO 27001 Lead Implementer/Auditor, ISO 45001 Lead Implementer/Auditor, ISO 50001 Lead Implementer, PCI-DSS Implementer/Auditor, SOC 1/2 compliance credentials, and ITIL Expert certification are highly desirable.
- In-depth knowledge of ISO standards, PCI-DSS requirements, SOC criteria, and ITIL framework, along with practical experience in their implementation.
