Network Support Team Leader (CCNA / CCNP / CCIE)

  • Job Type: Permanent
  • Location: UK - UK - London UK London
  • Date Posted: January 6, 2022

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    First Point Group are recruiting on behalf of a client for a Network Support Team Leader to work on 5G and Satellite projects within the UK.

    Job Description:

    • Lead a team of highly skilled engineers covering 24/7 support.
    • Provide technical expertise and guidance to customers throughout their journey, from Activation to Decommissioning.
    • Shape the Customer Experience by delivering excellent post sales operational support, including but not limited to Service Activation, Case Management, and Incident Management.
    • Lead complex troubleshooting with Distribution Partners, relying on Principal Engineers and technical teams when appropriate.
    • Ensure a fluid and constant communication flow with Distribution Partners during troubleshooting, while managing internal stakeholders.
    • Enrich the knowledge Database capitalizing on operational feedbacks.

    Desired Experience:

    • MS or equal in Telecommunications or Engineering.
    • Deep understanding of telecommunications, IP and LTE.
    • Demonstrable experience leading a team of Network Support Engineers.
    • Extensive knowledge of transmission standards.
    • Excellent communication skills.
    • Previous experience in similar roles.
    • 5+ years’ experience in live operational environment.
    • Knowledge of the ITIL framework.
    • Analytic mind, ability to work in a multitasking environment.

    Bonus experience:

    • Experience with satellite communications standards.
    • Network certification (CCNA, etc..).

    Location: London, UK. Shift work is required from all members of the team and out of hours on call may be required.