IT Helpdesk Specialist
First Point Group are currently recruiting for IT Helpdesk Specialist to work in Czech Republic Prague
IT Helpdesk Specialist performtechnical support throughout the development of our products and collaborate with multiple teams across the organization.
-Support the setup of all computer equipment for any starters
-Create and provide reports as well as schedule their distribution.
-Provide a level of technical support for Company?s employees
-Provide single point of contact between staff to resolve issues till the issues was fixed
-Supporting ambitious and strong business team in implementing challenging and modern e-Business projects
-Communication with service and solution providers
-Investigating incidents where possible, using tools to logon to the customers machine to perform diagnosis
-Ensuring incidents, queries and service requests are logged, prioritized, tracked and resolved Correctly rerouting ticket to the appropriate team who is able to resolve the incident if first line support is not sufficient.
-Analysis of incident reports and date to identify trends and propose resolutions to reduce the number of tickets
-Resolving tickets at the first line, following guidance from second and third line support staff.
-On-going ownership of tickets, ensuring these are resolved so that Service Levels are met
-Maintain relationships across the team, suppliers and other IT functions
-Create new workflows using built-in workflow editor.
-Liaising with the customer to establish the cause of incidents and collect relevant information to help resolve the incident as quickly as possible
-Edit, administer and optimize existing workflows.
-Good knowledge of networking principles and Linux OS
-Practical experience in IT field
-Ability to organize work, initiative and high sense of responsibility
-Willingness to learn, develop skills and knowledge, as well as share it
-Strong communication skills and ability to work in a team
-Good knowledge of computer logic and block diagrams.
-Preferable Higher education in IT or related field
-High accuracy and ability to concentrate
-Deep knowledge of Windows OS and MS Office
-Languages – business level Czech and English
If you are interested in applying please contact either: firstname.lastname@example.org or email@example.com