Role: Infrastructure Analyst (Workplace Services 0365/Servers)
Salary: R55 000 Basic PM
Location: Cape Town
Reporting to: IT Manager, Workplace Services
Are you an experienced IT professional with a passion for maintaining and optimizing Microsoft systems? We have an exciting opportunity for a Senior Infrastructure Analyst within our Group IT team. This role is integral to the day-to-day operations of our Workplace Services, focusing on Microsoft System Center, Mobile Device Management, Software Deployment, and end user support.
Ensure the operational efficiency and maintenance of Microsoft systems, including MS System Center, Mobile Device Management, Software Deployment, and end user support.
Monitor and troubleshoot IT solutions within your responsibility, reporting and addressing issues promptly.
Apply regular updates and patches to keep systems current and secure.
Develop comprehensive documentation, procedures, and policies related to your areas of responsibility.
Cultivate strong working relationships with peers and other stakeholders within the organization.
Engage with staff and clients through various communication channels, fostering a collaborative environment.
Create and maintain Dashboards and Reports to track and communicate key metrics.
Stay informed about market trends and propose potential improvements within your domain.
Key Performance Indicators (KPIs):
Completion of tasks and projects within scope, time, and budget.
Timely resolution of tickets in accordance with SLAs.
Ensure IT service delivery with high quality and within specified timelines.
Education & Training:
Bachelor's degree in computer science/engineering or a related field.
Minimum of five years' equivalent work experience as an IT Infrastructure Analyst.
Decisions on a technical level within the area of responsibility in coordination with the direct superior.
If you are passionate about driving continuous improvements in Workplace Services IT infrastructure, we invite you to join the team. Apply now to be a part of a dynamic and collaborative work environment.