First Point Group are currently looking for a Microwave Engineer based in Africa.
- Be responsible for Huawei Microwave system (RTN980/950 etc) maintenance, repair, upgrade, and configuration.
- Responsible for 24/7 Level-2 transmission Technical Support for the transmission system.
- On-Call/On-Site 24/7 support availability for transmission issues Reported from Customer or Help Desk.
- Coordinate with Vendor Engineer on troubleshooting, and jointly confirm the restoration of the Fault.
- Prepare Restoration Plan for an incident of Disaster, and investigate & summarize for complicated technical problems and/or Disaster on transmission equipment.
- Monitor and analysis the transmission fault, Handling all the issues related to Back Office within agreed SLA
- Be responsible for providing faults to recover guidance to field staff and field operation when necessary.
- Be responsible for the escalation of faulty and operating according to the corresponding process.
- Determine the next step after fault restoration, take steps to resolve the root cause and prevent the same problem occur again.
- Manage competency and training plans of NOC BO team related to transmission.