GSM Core Engineer | First Point Group


Job Details

GSM Core Engineer

  • Negotiable
  • United Kingdom, England, UK United Kingdom England
  • Permanent

We are recruiting for a leading global system integrator and provider of end-to-end telecommunications solutions for mission-critical and carrier networks and offers a comprehensive range of professional services. Serving as a trusted partner for clients worldwide, this organization emphasizes strategic partnerships and innovation in its R&D centers, positioning itself as a market specialist in the field of telecommunications.

The core engineer specializing in GSM will collaborate with the Service Delivery Management team in the UK&I region. Their role involves delivering technical expertise to assist customers both remotely and on-site. Daily responsibilities revolve around executing solutions for clients and addressing reported issues. Additionally, the position encompasses aiding in project initiatives for the implementation of innovative technology/systems, features, and functionality.


This position entails active involvement in project delivery and engineering support activities, with the following key responsibilities:

  • Apply NSS knowledge and expertise to execute and support integration and acceptance tasks.
  • Coordinate Integration and Acceptance (I&A) activities for various projects, collaborating with different departments and teams.
  • Develop, define, and review test plans in collaboration with the customer.
  • Perform test case execution either alongside the customer or independently at the customer's location.
  • Generate, track, report, and close trouble tickets opened during testing or maintenance.
  • Interface with customers to gather information necessary for issue resolution.
  • Collaborate closely with internal teams, including Product Support and R&D specialist engineers, as well as external suppliers (OEM), to ensure timely resolution of tickets within defined SLAs.
  • Communicate progress and technical solutions to customers.
  • Provide regular status reports both internally and to customers.
  • Proactively anticipate customer escalation and keep management informed.
  • Participate in technical customer meetings.
  • Contribute to a 24/7 on-call rotation.

Key requirements for this role include:

  • Minimum 5 years of experience in a relevant technical area, with prior end-to-end integration and/or technical support experience in GSM core technologies (MSC, HLR, SCP, STP).
  • Strong expertise in IP and/or OAM domains, coupled with a solid understanding of end-to-end wireless network products and protocols, is advantageous.
  • Working knowledge of the Red Hat Linux operating system; experience with Virtualization is desirable..

Benefits include:

  • Company benefits encompass Pension, Health Care, Life Assurance, Company Mobile phone & laptop.
  • Opportunities for career progression and ongoing development.
  • Training and support for further certifications.
  • Travel:  Up to 30%

Hassan Khan Account Manager
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