Job Details

Field Service Engineer

  • Negotiable
  • United States of America, Anchorage, United States of America United States of America Anchorage
  • Permanent

I'm recruiting for my client who is an international Satellite Internet access provider and they are looking to hire Field Service Engineer.

In this role you will need strong experience deploying and maintaining VSAT terminals. You will also posses knowledge of 3GPP/LTE networks and IP standards.

This role will be based in Alaska, USA and depending on your location, you may need to relocate there. My client does offer a relocation package and a very competitive salary package.

Below you can find the description of this role, if you are interested please apply and if you are a fit we will contact you...thanks

- Be part of the technology revolution in Space
- Accelerate your career through fast paced experiential learning and executive-level exposure
- Work with razor-sharp colleagues in a company where people come first

Who You Are:
You're passionate about satellite communications systems, it's application and business potential. You're agile and love rolling up your sleeves. You read, learn, examine, and are full of ideas. You're sparked by a fast pace and new challenges. You are a hands-on expert in Radio Frequency (RF), cellular networks, communications equipment, and technology. You have a technical aptitude with a developed customer-oriented attitude.

What You'll Do:
- As a Service Field Engineer, you will play a key role in our business growth. Working as a member of the Operations Engineering team using your understanding of our clients Service Solution you will:
* Provide operational local support to Distribution Partners as an extension of the Level 3 Operations Engineering Team.
* Ensure that the infrastructure at demo centers, at our clients offices and reference locations is up and running to support commercial requirements/testing. This role is instrumental in our revenue growth, supporting the commercial team as they drive the growth of our business in all sectors.
* Support installations across a broad range of environments that very few people get the opportunity to travel to, connecting the unconnected.

Responsibilities include:
• Regional operational presence to support our clients Distribution Partners and the Account team.
• Support on site activities at customer premises and act as on-site support for remote SME teams
• Own User Terminals documentation review post AIS for UT installations and As Builds, to facilitate troubleshooting
• Support the Service Team and deal with escalations requiring on site intervention in region, minimizing delays and expediting resolution
• Operate as the technical expert and customer RF solutions engineer for our clients products.

What It Takes:
• Relevant academic qualifications in Network Engineering / Telecommunications/Computer Sciences.
• Proven experience in using, configuring, and operating satellite terminal equipment including tracking antenna systems.
• IP hands-on knowledge
• Experienced in running test applications and test tools covering performance and quality of service
• 3GPP/LTE systems knowledge
• An in-depth knowledge of Satcom User Terminal Equipment for different service use cases
• Experience with deploying/installing VSAT terminals
• Willing to travel internationally with cultural awareness, and the ability to build regional market knowledge and intelligence.

What We'd Love:
Technical understanding of existing conventional VSAT systems, HTS/VHTS systems, other LEO systems, existing sector specific satellite communications solutions for comparison and competitive positioning purposes.

Kevin Rafferty Senior Account Director
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