EPC Technical Support Engineer

  • Job Type: Contract
  • Location: Middle East - UAE UAE
  • Date Posted: November 21, 2019
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First Point Group are currently recruiting for EPC Technical Support Engineer

Role: EPC Technical Support Engineer
Location: UAE
Duration: 6 Months
Start date: January 2020


Working as 2nd level support for customer operations of Evolved Packet Core (EPC) and Cloud Packet Core(CPC), focusing on following functional elements (VNFs): SGSN, GGSN, MME, SGW, PGW,

Key Objectives:

  • Provides second-level subject matter expert support to EPC and CPC
  • Maintain network stability and availability
  • Contribute to technical operation enhancements, in line with rules and regulation
  • Maintain high network availability by proactively addressing any network issues
  • Provide 24/7 support and consultation to technical operations teams
  • Monitoring existing performance metrics
  • Performing corrective action where required
  • Develop a reporting system for Core network KPIs
  • Position Description:

Skills & Knowledge:

  • Experience: 4 years on engineering position in Packet core 2G/3G/4G
  • Strong telecommunication technology knowledge in VoLTE/VoWiFi
  • Practical (testing, troubleshooting) knowledge in Packet core
  • Experience with Nokia products 9471MME/SGSN, 7750SGW/PGW/GGSN, 5620SAM, VMG/CMG, VMM/CMM
  • Good understanding of virtualization principles and cloud concept: o Basic virtualization terms/requirements – threads, cores, hypervisor types, virtualization types, VMs, SR-IOV and othero
  • VMware, Openstack components NFV MANO reference architecture
  • A valid certificate from the list (strongly desirable):o ALU SRC (NRS2, MRP)o CISCO professional (CCDA, CCNP)o Juniper SP-track (JNCIS-SP, JNCIP-SP)
  • Advanced knowledge in *nix based systems with special focus on Linux (RedHat, Mandrake, Debian) with ability to install, configure and troubleshoot application software on top of *nix based systems

Recruitment Synopsis:

  • In order for the EPC Engineer (Level 2) to generate success in this role, they must:
  • Have over 5+ years of experience in an operational environment
  • Bachelor’s or Master’s degree in Electronics & Communication, Computer Science, Information Technology or related field
  • Customer interaction experience
  • This position serves as out-of-hours Level 1 for nights/weekends/holidays
  • Have the ability to adhere to strict process and procedures for managing customer networks
  • Is results-focused and understands the criticality of meeting customer SLA and KPI requirements
  • Is fully aware of the impact of delivering the quality of service to our customers, and understand how this position contributes to such success
  • Strong communication skills (verbal and written)
  • Has the ability to assess priorities and act appropriately to meet customer commitments and requirements