Customer Service Representative

Customer Service Representative – Indonesian Bahasa Speaker (Malaysia)

About the Role

A fast-growing global financial services organization is seeking a Customer Service Representative to support Indonesian-speaking clients. The role focuses on delivering excellent customer experiences, resolving inquiries efficiently, and maintaining high service standards in a dynamic environment.

Key Responsibilities

• Respond to customer queries via phone, email, and live chat in a timely and professional manner
• Provide accurate information on products, services, and processes
• Resolve client issues effectively and escalate complex cases when needed
• Support onboarding activities, including account opening and updates
• Handle complaints professionally and ensure prompt resolution
• Collaborate with internal teams to address client needs and improve processes
• Contribute to team knowledge sharing, coaching, and continuous improvement initiatives
• Identify recurring issues and recommend service or process enhancements

Requirements

• Fluency in English and Indonesian Bahasa
• Previous customer service experience (multichannel support preferred)
• Strong communication, problem-solving, and active listening skills
• Proficiency in Microsoft Office tools
• Ability to work in a fast-paced, high-pressure environment
• Willingness to work flexible shifts (including nights and weekends)
• Strong attention to detail and professional phone etiquette

Nice to Have

• Experience in financial services or brokerage environments
• Familiarity with trading platforms (e.g., MetaTrader)
• Interest in financial markets

What You'll Bring

A customer-first mindset, adaptability, and a proactive approach to delivering excellent service while contributing to a collaborative team culture.