Customer Engagement Director
Johannesburg
As a Customer Engagement Director, your primary objective is managing and developing new profitable client relationships within the Telecommunication and Banking Industry. You will be responsible for growing and expanding company's presence in the South East African market.
Account Team Management
• Ensure accurate business performance reporting, data quality, KPI's on a daily weekly and monthly basis.
• Manage Account managers on a daily basis and ensure they got their tasks done
• Implement strategies and targeted actions that increase customer base, drive sales and business KPIs
• Monitor and improve Customer Engagement
• Supervise, train and coach the local key account managers
• Monitor all Accounts marketing campaigns and ensure they are executed
• Ensure Business targets are met, and revenues are optimized to meet company targets
• Ensure Optimal cash flow and invoices and collections done on time
• Manage Client relationship
• Manage senior account relationships
• Travel and meet senior account stakeholders from time to time
• Ensure all client relationship is at the optimal levels and manage the account manager accordingly
Customer Knowledge
• Build, Analyze and share market and customer reports
• Support and enhance a Company Customer centric culture at regional level
• Share customer knowledge and insights through an effective information flow
Requirements:
o Minimum of 7 years' experience Mobile Financial Services, Consumer/SMME lending, Fintech Company, Telecommunications and/or new Fintech client origination experience.
o Solid exposure in South East African market.
o Strong team management skills
o Experience handling relationships with multi-cultural partners in multiple regions
o Degree holder in Engineering, Marketing, Business or related discipline preferable
o Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
o Dynamic, passion for Fintech industry and knowledge of the market/competitors
o Commercial awareness and strong business acumen
o Strong analytical and numerical skills
o Strong verbal and written communication skills and excellent organizational skills
o Proficiency with Microsoft Office, in particular Excel and CRM systems
Johannesburg
As a Customer Engagement Director, your primary objective is managing and developing new profitable client relationships within the Telecommunication and Banking Industry. You will be responsible for growing and expanding company's presence in the South East African market.
Account Team Management
• Ensure accurate business performance reporting, data quality, KPI's on a daily weekly and monthly basis.
• Manage Account managers on a daily basis and ensure they got their tasks done
• Implement strategies and targeted actions that increase customer base, drive sales and business KPIs
• Monitor and improve Customer Engagement
• Supervise, train and coach the local key account managers
• Monitor all Accounts marketing campaigns and ensure they are executed
• Ensure Business targets are met, and revenues are optimized to meet company targets
• Ensure Optimal cash flow and invoices and collections done on time
• Manage Client relationship
• Manage senior account relationships
• Travel and meet senior account stakeholders from time to time
• Ensure all client relationship is at the optimal levels and manage the account manager accordingly
Customer Knowledge
• Build, Analyze and share market and customer reports
• Support and enhance a Company Customer centric culture at regional level
• Share customer knowledge and insights through an effective information flow
Requirements:
o Minimum of 7 years' experience Mobile Financial Services, Consumer/SMME lending, Fintech Company, Telecommunications and/or new Fintech client origination experience.
o Solid exposure in South East African market.
o Strong team management skills
o Experience handling relationships with multi-cultural partners in multiple regions
o Degree holder in Engineering, Marketing, Business or related discipline preferable
o Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
o Dynamic, passion for Fintech industry and knowledge of the market/competitors
o Commercial awareness and strong business acumen
o Strong analytical and numerical skills
o Strong verbal and written communication skills and excellent organizational skills
o Proficiency with Microsoft Office, in particular Excel and CRM systems
