CRM Coach / Salesforce Administrator

  • Job Type: Permanent
  • Location: Europe - Austria - Graz Austria Graz
  • Date Posted: April 15, 2019
  • Salary: 42,000-42,000
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FPG is looking for CRM Coach and Salesforce Adminisrator

Your Responsibilities:
– Salesforce (Service Cloud, Community Cloud) administration
– User management incl. access setup and control
– User Support, resolve and track Salesforce end-user tickets
– Configuration of the Salesforce platform; validation rules, custom objects, workflows
– Conduct user training, either online or in person
– Create training materials for user training and re-training
– Proactively create user engagement; e.g. regular, subject-based workshops with users
– Categorize / organize user feedback for improvements; e.g. ease-of-use, simplification, new capabilities, etc.
– Creating reports and dashboards
– Participate in daily scrums and weekly meetings
– Documentation of business and functional requirements
Your Profile:
– IT systems background, including design, implementation, deployment and user support
– Bachelor?s Degree in Software Design, Computer Engineering, IT or related field (or equivalent in experience)
– Experience with Agile development methodologies such as SCRUM
– Fluent in English (spoken and written form)
– Salesforce Certified Administrator/Developer a plus
– CRM background a plus

?30,000 – 42,000 (depending on experience)

If you are interested in applying please contact me at rmontoya@firstpointgroup.com or call +44 207 758 3977.