When we asked our clients, candidates and internal staff what they think about First Point, five key themes came through:
People
Excellence
Difference
Global
Ambition
People
Our people may all be very different from each other (the character who’s the life and soul of the party; the tiny and feminine woman who makes a big, ballsy impression on the phone), but they share a common culture of friendliness, frankness, resourcefulness, intelligence and ambition. We worked hard to develop this culture, and we look after it, growing our team and our business person-by-person, first choosing the right individual, and then instilling in them our own, very particular approach to the recruitment business. We achieve great results through our people because they’re able to build close, enjoyable and mutually beneficial relationships with our clients and candidates: it’s no coincidence that many of our staff, candidates and even clients talk about the First Point ‘family’.
Excellence
We’re very competitive, and a spirit of friendly rivalry exists right across the company: we’ve built playing to win into the First Point ethos and we underline it in our staff appraisals. We aim for excellence in everything we do, and pride ourselves on being the first agency to respond to briefs with the best CVs; achieving the highest ranking for following client processes accurately; paying candidates efficiently; sending out accurate invoices, on time; seamlessly sorting out visas and work permits; giving candidates insightful briefings on local conditions and culture; communicating with clients and candidates frequently, in ways that they find helpful and welcome, and in our approach to dealing with problems. As a result, clients and candidates rank us consistently highly on key performance indicators, enabling us to gain the status of preferred global supplier for some of the world’s major telecoms vendors.
Difference
Little things can make a big difference, so we make pay attention to detail and follow our clients’ processes to the letter, which means that you can get on with the job they’re paying you for. We see every interaction as an opportunity to strengthen our relationship with you and help you progress in your career: we know you have a choice about who you work with, and we never take your business for granted.
Global
Our worldwide network of offices, clients and candidates means that First Point Group is one of only a handful of agencies able to offer telecoms clients the global expertise and service they need, and back it up with local, on-the-ground support and cultural expertise. This worldwide network has enabled us to become the trusted, ongoing partner of clients such as Ericsson and Huawei.
Ambition
We specialise in global telecoms, and because we want to be able to help our clients meet challenges and opportunities as they arise, we constantly invest in our systems and our skills base: at the moment, for instance, we’re recruiting more staff who are native Mandarin speakers, and growing our database of candidates with emergent technology expertise. Our goal is to be the number one telecoms resource supplier globally, and it’s this shared goal that keeps us ahead of the competition, because it means that all of us at First Point continuously strive to improve the service we offer and the results we obtain.
